FAQs

Yes — call us toll-free at 1-855-307-3860. Our team can help you place your order and answer questions.

Monday–Thursday: 8am–8pm EST
Friday: 8am–5pm EST

Yes. Email customerservice@theubiquegroup.com with your name, mailing address, item number(s), and desired colors/fabrics. Samples arrive in 5–7 business days via USPS.

Cancellation requests must be submitted in writing. Email customerservice@theubiquegroup.com as soon as possible. If an order has been shipped, return shipping may be deducted from the refund.
Due to quick processing times, we cannot guarantee any cancellations or modifications once the order has been placed.

We ship across the 48 contiguous U.S. states. For Alaska, Hawaii, Puerto Rico, and Canada, call 1-855-307-3860 for details.

Ship times vary by product and shipping location. We post estimated ship times online — if timing is critical, email customerservice@theubiquegroup.com

When your order ships, we’ll email a tracking link. Tracking may take up to 24 hours to update. If you don’t receive tracking info, contact us.

Yes, but shipping costs vary based on size/weight. Canadian customers are responsible for taxes, duties, and brokerage fees. Call 1-855-307-3860 for a quote.

Returns are accepted within 30 days (unless otherwise stated on the product page). Items must be unopened and unassembled.

Ubique Group requires notification of damages within 10 days of delivery. Please contact Customer Support at 1-855-307-3860 or claims@theubiquegroup.com to report damages, shortages, or abnormalities.

Custom items (embroidered/custom upholstery) are made to order and not eligible for return or refund unless there's an error. Report any issues within 10 business days.

Yes. Returns are subject to return shipping costs and restocking fees. Check here for the full policy.

Yes, many products are covered by the Ubique Group Limited Product Warranty. Coverage varies and you can learn more here.

Email claims@theubiquegroup.com and include proof of purchase and a description of the issue. A Return Merchandise Authorization may be required.

Please visit the Product Warranty page for complete warranty periods, exclusions, and claim instructions.

• Major credit cards (Visa, Mastercard, AmEx, Discover)
• Checks & money orders
• Purchase orders (approved case-by-case)
• PayPal
• PayPal Credit (subject to approval)

We have established partnerships with leading financing companies to offer you exceptional financing options at competitive rates, featuring rapid credit decisions.

• QuickSpark
• Hampton Ridge Financial
• Direct Capital

Checks and money order payments should be sent to:

Via Regular Mail:
BELNICK INCOMING ACCOUNT X9872
P.O. Box 736385
Dallas, TX 75373-6385

Via Overnight Delivery:
JPMorgan Chase (TX1-0029)
Attn: BELNICK INCOMING ACCOUNT X9872 & 736385
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155

Please allow up to 10 days for check processing.

Yes, most graphics are copyrighted and require written permission. Email permissions to embroidery@theubiquegroup.com.

Vector files work best; high-resolution bitmaps are acceptable. Avoid gradient and tiny details. Learn more here.

We evaluate the file, digitize it, and send a proof for approval. If you have any questions, contact us at embroidery@theubiquegroup.com